Shipping Policy

When can I expect my order to be shipped?

Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders placed during weekdays before 2pm EST, will be shipped the same day. Orders will not be processed on Saturday, Sunday, or US federal holidays.

 

Delivery Times

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. Please check your spam folder, if you did not receive a confirmation email.

If your order qualifies for free shipping, it may be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

USPS Priority Mail is usually delivered within 2-4 days of being shipped.  Please note that USPS shipping times are not guaranteed.

 

Free Shipping:

We provide free shipping for orders totaling more than $49. Please anticipate a processing time of 2-3 business days for your order. However, it's important to note that items eligible for free shipping may be dispatched using the most economical shipping method available. If you prefer a more reliable or insured shipping method, during checkout, you have the option to upgrade to a shipping method of your choice for added peace of mind.

 

My package is showing as delivered but I don’t see it.  What can I do?

We understand your concern and apologize for any inconvenience this situation may have caused you.  Once your order leaves our facility and is in the hands of the shipping carrier, we unfortunately lose control over its journey and the specific processes of the shipping provider. We recommend contacting the carrier directly with your tracking number.  They should be able to offer more detailed insights into the current status and location of your package, and assist you in opening a missing package claim if necessary.

 

Tracking for my package is showing its on the way but it’s taking a long time.  What can I do?

We understand your concern and apologize for any inconvenience this situation may have caused you.  Once your order leaves our facility and is in the hands of the shipping carrier, we unfortunately lose control over its journey and the specific processes of the shipping provider. We recommend contacting the carrier directly with your tracking number.  They should be able to offer more detailed insights into the current status and location of your package, and assist you in opening a missing package claim if necessary.




Where do we ship?

HYWAZE.com offers shipping to 50 US states for most of our products. Some products such as the ones marketed as "Delta 8" are banned from some states: Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Kansas, Kentucky, Idaho, Iowa, Michigan, Mississippi, Montana, Nevada, New York, North Dakota, Rhode Island, Utah, Vermont, and Washington. If you have a Delta 8 item in your cart and can't get a shipping rate, then please replace it with a CBD product instead.

Shipping is available to APO/FPO addresses. We offer international shipping only to select wholesalers. If you are interested in shipping to your country, please contact our customer service. Please note that return labels will not be provided on international orders. Duties, taxes, and other custom fees may be adjusted based on the contents of your shipment.


Incorrect address submission:
Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery or returned packages. In the event of the package being returned to HYWAZE.com due to an incorrect or incomplete address being provided, the package will not be re-shipped until a 15% restocking and shipping fee is paid by the customer.  

We understand that mistakes can occur. However, please be aware that once your order is submitted, it may already be in the fulfillment process due to our commitment to swift order processing. If you need to update your shipping address, please reach out to us promptly via phone or email. While we will make every effort to accommodate your request, please note that if the fulfillment process has already commenced, it may be necessary to charge an address change or redirection fee. We appreciate your understanding in this matter.



Missing items:
Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a picture of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.


Returning Items:
Returns will only be accepted on unopened, unused CBD products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Shipping fees are nonrefundable.


Privacy and discretion:
Orders on HYWAZE.com are to be shipped in plain package envelopes or boxes. The shipping label on the package will be labeled HYWAZE.com along with our address.