Frequently Asked Questions

Orders & Account

Where is my order?

Once your item has shipped, you will get a confirmation email to the email address provided during checkout. Additionally, you will also receive tracking information. If you have any issues with your order, please contact our customer serviceteam for further assistance.

How do I track my order?

You will receive the details for your order via email. You can use the tracking information to track your order with the respective shipping and delivery service.

How do I cancel my order?

You can cancel your order by email or phone. Make sure to cancel your order before the shipping has been processed. If the product has already been shipped, you can return the order once it is delivered to you.

Shipping, Payments, Returns & Refunds

Do you offer Free Shipping?

Yes, we offer free shipping on purchases that amount to more than $99. Please allow 2-3 business days for your order to be processed.

Do you ship internationally?

Hywaze only ships anywhere within the United States where our products are allowed to be legally sold. International shipping isn’t available at the moment

Our products can't be shipped or sold to the following states:

Alaska, Colorado, Delaware, Idaho, Iowa, Montana, New York, Nevada, North Dakota, Rhode Island, Vermont, Utah, Washington, San Diego, CA, Jerseyville, IL, and Sarasota County, FL. THCO products are prohibited in the state of Florida.

What payment options are available when purchasing?

We offer easy online payments through debit or credit cards. All major forms of payment methods are accepted.

Can I return a purchase and get a refund?

Our customer service department may contact you to verify additional information in order to guarantee that orders of large values and quantities are accurate and legitimate. This may cause your order to be delayed in some situations. Your order may be canceled and reimbursed to the original payment method if we do not get a response within 48 hours of our effort to contact you.
We are unable to refund returned products due to the nature of the product unless they are unused and unopened. However, if there is a specific problem with an item, we are happy to assist and replace the items if necessary. Please contact us at

Products & Brands

Are your products genuine?

Yes, Hywaze offers 100% authentic products. Our team of specialists handpicks all brands and products to ensure maximum quality and satisfaction. You can rest assured that every product is of the highest quality.

How do I view the COA of your products?

The Certificate of Analysis of every product is available via 3rd party service ULab Report. You can access the report easily by scanning the QR code on the label of your product.

How do I use the products?

You can find detailed guides on the best hemp products and how to use them for maximum effectiveness here.